
“In every operation, there is above the line and below the line. Above the line is what you do by the rulebook. Below the line is how you do the job. I believe in delivering excellence whether being above the line or below the line”, says Lawrence Lakra, Head- LiveCom Operations, Redefine Marcom.
Hopping from the hotel to media to events industry, Lawrence joined Redefine in 2017 equipped with 15 years of experience in executing and managing corporate events. “Redefine has given me a plethora of opportunities to realise and grow my potential. It has always been a bilateral process. There has been immense learning in terms of understanding the nitty-gritty of operations, gaining pragmatic insights on how to manage and lead onsite operations, how telecalling team works and how collaterals are designed. Simultaneously, I have got infinite avenues to share my knowledge and experience with my team mates”, says cheerful Lawrence.
Recalling his initial years, Lawrence is all-appreciation for his colleagues at Redefine. “I left my home in Bangalore to join Redefine in Delhi, but I hardly feel the void. Directors have always been so supportive and understanding and my colleagues have left no stones unturned in making me feel at home- they are caring, encouraging and helpful. Redefine is a family!”
Even though sometimes juggling between family duties and work responsibilities becomes difficult because of the distance involved, Lawrence tackles it all with his agile work ethos and polished management style.